Systems & Prototypes

Projects

Systems, tools, and experiments from the frontier of AI engineering.

9 systems
Enterprise / ConfidentialAgentic Ticket Resolution Recommender
ConnectWise · 2024 – 2025

An agentic AI system built on the Agno framework that analyzes millions of historical support tickets and recommends resolutions in real time.

60% reduction in resolution time, 40% drop in support costs

AgnoAgentic AIRAGPythonFastAPI
Enterprise / ConfidentialConfig-Driven Agentic AI Framework
ConnectWise · 2024 – 2025

A reusable framework for deploying config-driven AI agents via REST API, with support for memory, multi knowledge base retrieval, tool use, and enterprise integrations.

Adopted across multiple internal products and teams

Agentic AIMCPLLMsFastAPIMLOpsRAG
Enterprise / ConfidentialIn-House RAG Framework
ConnectWise · 2024 – 2025

A low-code RAG framework that lets teams deploy retrieval augmented apps quickly, adopted organization wide by engineering and product.

Adopted by all internal teams and product managers

RAGLLMsVector SearchPython
Enterprise / ConfidentialCurie: Large-Scale RAG Querying System
Draup · 2021 – 2024

An LLM powered RAG system that queries a corpus of 300M job descriptions and returns answers in under 10 seconds at production scale.

Sub 10 second latency at 300M document scale

RAGLLMsNLPSemantic Search
Enterprise / ConfidentialDomain-Pretrained Language Model
Draup · 2021 – 2024

A RoBERTa based language model pre-trained from scratch on 60M job descriptions to lift downstream NLP performance in the labor market domain.

5%+ gain on downstream NLP tasks

TransformersPyTorchNLPRoBERTa
ExperimentsBuilt out of curiosity, not for work